Refund & Returns Policy
If you are a consumer in the EU, you may have statutory withdrawal rights. The policy below describes our standard process.
Returns Window
Return requests within 14 days of delivery (unless excluded by law or product category).
How to Request
Email italuxe25@pec.it with your order number and reason for return.
Refunds
After inspection, refunds are issued to the original payment method within 5–10 business days.
Last updated: 2026-02-18